Cures For The Common Help Desk Headaches
11/11/2014Hey IT support pros, here's how to shrink the ticket stack and help employees help you.
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Duran Holycross, an industry visionary with a career spanning more than two decades, is currently the Senior Director of Information Security and SaaS Operations at Guidance Software, Inc. In this role, he leads operations and allocates resources to improve quality and cost effectiveness of the company's technology.