Beware Cloud Companies Bearing Self-Service Plans - InformationWeek

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Beware Cloud Companies Bearing Self-Service Plans
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Lorna Garey
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Lorna Garey,
User Rank: Author
9/16/2014 | 5:38:31 PM
Re: A sad, sad trend
Honestly I average three time repeating a simple order at Dunkies and still it's often wrong. Would love to be able to order coffee using a touch screen or my phone at the drive thru window. Bring that on!
dfowlerinu
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50%
dfowlerinu,
User Rank: Strategist
9/16/2014 | 5:18:02 PM
Re: A sad, sad trend
Couldn't agree more.   The latest example...I was at a drive in the other night and you can now order food by cell phone from your car and they will deliver it out to your vehicle.    The combination of service and technology can create new businesses or at a minimum new defferentiators.

 
Lorna Garey
100%
0%
Lorna Garey,
User Rank: Author
9/16/2014 | 10:32:10 AM
A sad, sad trend
I am old enough to recall when gas stations had people who not only pumped your gas and remembered to put the cap back on (ahem) but would check your oil and tire pressure if asked. There are a few stations in town that still have attendants AND manage to stay within a few cents of competitors on price. That seems like the special sauce -- good service + a competitive rate.  


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