USPS Played Cat And Mouse With Cyber Attacker - InformationWeek

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USPS Played Cat And Mouse With Cyber Attacker
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H Kaur
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H Kaur,
User Rank: Apprentice
11/25/2014 | 10:26:17 AM
Re: USPS no longer offers tracking for International Registered mail...
Common misunderstanding. We are referring to INBOUND registered mail and other service classes shipped TO the USA, that were previously tracked by USPS.com from the time they entered the country, until they were delivered to their USA destination. As of November 17, 2014, that service is no longer functioning and appears to have been "retired".

There was an update to the BSN service on November 17, 2014, the exact date the service stopped functioning: https://www.usps.com/nationalpremieraccounts/bsn.htm

Without the ability to confirm delivery to the USA destination from abroad, small international businesses are taking a tremendous risk shipping to their USA customers. Customers can file an INR (Item Not Received) complaint and be refunded for a product they did in fact receive. Without "Proof of Delivery", eCommerce sites such as Amazon, Newegg, eBay and Etsy, to name a few, will likely take the buyer's side and withdraw the refund directly from the Seller's account.

Small businesses can not afford DHL, which is about the only service offered other than their country's national post system.

Small overseas suppliers and small businesses depend on USA sales to keep them afloat. Approximately 60% of their sales (my guess, nothing official) are to US customers. This can turn into a nightmare for these smaller foreign businesses.
tjgkg
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tjgkg,
User Rank: Ninja
11/25/2014 | 9:51:38 AM
Re: USPS no longer offers tracking for International Registered mail...
International registered mail was not as comprehensive as the domestic service because of the other postal systems involved. You might be better shipping with FedEx or UPS or another USPS product. I've been doing this for years with ebay sales.
tjgkg
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tjgkg,
User Rank: Ninja
11/25/2014 | 9:49:55 AM
Smart Steps
An excellent article. Enjoyed reading it. It is good to see the government actually took the right steps to identify, plan and destroy this type of attack. Too often people are tempted to go in and clean up what they see which is easily restored. These steps allowed law enforecement and IT experts to see how the hackers were functioning and respond in such a way that would destroy the operation. Well done.
H Kaur
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H Kaur,
User Rank: Apprentice
11/24/2014 | 3:35:42 PM
USPS no longer offers tracking for International Registered mail...
In light of the newly released information in this article, can the author further verify if the sudden suspension of INBOUND International Mail tracking, which began one week ago on November 17, after a system update at USPS, is one of the systems affected in this statement,  "Direct database access is now enabled only to technology support staff, and a number of business applications have been retired..." ?

Sometime after 6:00 PM (EST), on November 17, all tracking for inbound international mail went from the normal blue updates, which may read, "In Transit" or "Origin Post is Preparing Shipment", to an amber ALERT which is now reading, "USPS Tracking is unavailable for this product for (insert any country name)".

There are numerous Twitter posts from @USPShelp that are reading:

"Unfortunately, the USPS no longer offers tracking for International Registered mail."
"Unfortunately the USPS no longer tracks inbound international mail. Sorry."

This is a terrible blow to international sellers abroad and their customers in the USA. To suspend this system right before the busiest time of the year with aabsolutely no notice to customers is bordering on unforgivable.

Thank you.

 

 


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