The Internet: where mean people come to be heard.
I'm sorry that you got such awful comments to this interesting article Eric. It amazes me that anyone would care enough to go out of their way to make a comment that absolutely nobody could care about.
Servicabliity is a major and underconsidered factor in our technological evolution. I stopped buying Apple products when I realized that Apple designed iPods to break when we try to repair them. Smartphones are even more expensive - would anyone buy a car that turned to rubbish when the battery died? Maybe very dumb people, but hoepfully it wouldnt catch on as it has with smartphones.
I repaired my HTC One m7 last night, so I felt a glimmer of pride when I read this article. I put my motherboard and battery into one that had a failed battery (a guy was seeling it on Craigslist for parts for $50). Guitar picks of various weights help - but I didn't use a hair dryer. You're just as likely (or more) to damage soft plastics (like this phone's containment ring) by heating them when you're applying pressure. They do come in handy for touchscreen repairs though, on account of the glass-adhesive interface.
This isn't essentially about profits - zero gap design, stability, and utility are also tough variables to balance. HTC rightly banked on most people not caring about the long-term value of their $4-500+ smartphones. But we should care. Money's going to keep getting more scarce as the plutocrats keep funnelling it into marketplace gambling casinos, and if we can't open the thing up and fix it when it inevitably fails in some key way, then our apathy is going to suddenly bite us in the wallet, hard.